Customer Success Specialist

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 30 million people from 180 countries have already purchased more than 100 million digital items. Why? Sellers from all over the world present a rich offering of over 75,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of 400 exceptional experts representing 12 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have offices in Warsaw and Krakow. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2023 over 180 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI), augmented reality (AR), and specialized cybersecurity solutions.

We regularly check job satisfaction. According to the latest survey, as many as 88% of us are satisfied with work-life balance, 93% appreciate teamwork, and 83% value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

Join our team as a Customer Success Specialist and participate in shaping a truly special experience for our customers. We’re looking for people who derive satisfaction from providing top-quality customer support, enjoy interesting challenges, and keep their professionalism even in the most dynamic situations. If you are communicative, empathetic, and interested in looking for the best solutions, then this job is for you.

We can offer a great work atmosphere, attractive development opportunities, and constant support in confronting daily challenges. Join our well-coordinated team and let’s work together to provide the best support to our customers.

You're a perfect match for the role, if you:

• Have at least two years of experience in customer support, sales support, or telemarketing
• Have perfect communication skills
• Are fluent in spoken and written English at least at the B2 level
• Can approach the customer in a creative and innovative manner and you’re solution-oriented
• Can quickly and effectively react to new challenges
• Are open for a Monday-to-Sunday shift work
• Are oriented towards efficient teamwork

Additional advantage:

• Knowledge/ interest in gaming

Your responsibilities:

• Taking care of customer satisfaction and providing professional support
• Solving tickets submitted by the customers and providing them with necessary support regarding our services and products
• Taking responsibility for effective communication with clients and recommending the best solutions to their problems
• Taking care of the company’s good image among its customers.
• Responding to the customers’ e-mails and tickets
• Coordinating actions with people from other departments as necessary

Why joining us worth it:

• Hybrid and/or remote workplace model
• You receive all the necessary work resources, such as a laptop and/or a phone
• We can provide and deliver ergonomic and electronic equipment for your home office, such as footrests, stability balls, chair with back support, monitor, mousepad, laptop docking station, mouse, keyboard, headphones
• We provide an opportunity for realizing new ideas and appreciate them a lot
• We encourage the development of skills and competences with internal and external trainings
• We value DEI – Diversity, Equity & Inclusion
• We support grassroots initiatives and take part in charity events
• We offer valuable benefits, such as:
• the welcome pack,
• vouchers for the Motivizer platform (each month the employees receive a pool of 200 points they can spend on many products and services available in the system),
• private healthcare
• the MultiSport card,
• an opportunity to take part in internal and external trainings and industry events,
• many more
• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services